Shipping Policy

Overview

At Peptalk Lab, we are committed to providing a secure and reliable shipping experience for all research-use-only products. Orders are processed carefully to ensure proper handling and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary depending on:

• Product availability
• Order volume
• Verification requirements
• Documentation requirements

Customers will receive order confirmation and shipping updates through the contact information provided during checkout.

Shipping Methods & Delivery Times

Delivery times vary depending on the selected shipping method and destination.

Estimated delivery timelines:

• Domestic Orders: 3–7 business days
• International Orders: 7–21 business days

Please note that delivery times are estimates and may be affected by shipping carriers, customs procedures, weather conditions, or other factors beyond our control.

Shipping Restrictions

Customers are responsible for ensuring that products can be legally received in their location.

Peptalk Lab does not ship products to locations where such shipments are restricted or prohibited by applicable laws and regulations.

International Shipping

International customers are responsible for:

• Understanding local import regulations.
• Providing accurate shipping information.
• Paying any applicable customs fees, duties, or taxes.

Peptalk Lab is not responsible for delays, customs holds, or additional charges caused by local authorities or import regulations.

Order Tracking

Once your order has been shipped, tracking information will be provided when available. Customers can use this information to monitor shipment progress.

Lost, Delayed, or Damaged Shipments

If your shipment is delayed, lost, or arrives damaged, please contact us as soon as possible with your order details.

For damaged shipments, please provide:

• Order number
• Photos of the package and product
• Description of the issue

We will review the information and work toward an appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Peptalk Lab is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.

Research Use Only Notice

All products supplied by Peptalk Lab are intended solely for laboratory research and educational purposes. Products are not intended for human or veterinary use.

Customers are responsible for ensuring compliance with all applicable laws, regulations, and institutional requirements.

Contact  With Us

If you have questions regarding shipping, order status, or delivery information, please contact our support team.

Before publishing, update the delivery times, regions served, and return/refund references to match your client's actual shipping process.